About Me

Hi, I’m Greg Whalen, a remote technology support specialist for seniors and older adults. I provide calm, patient, one-on-one help for people who feel overwhelmed or frustrated by computers, smartphones, tablets, and the internet.

I specialize in helping older adults and their families solve technology problems remotely and securely, without pressure or confusing technical language. Most issues can be resolved from home — quickly, safely, and with clear explanations.

I commonly help with email problems, slow computers, Zoom and FaceTime setup, online medical portals, patient records, passwords, Wi-Fi issues, and general tech questions.

If you or a loved one needs trusted remote tech support for seniors, you can learn more about my services here:

Senior Technology Training – Calm, Trusted Remote Tech Support

Tuesday, December 2, 2025

The Senior iPhone Setup Checklist

The Senior iPhone Setup Checklist

This quick checklist makes the iPhone easier and safer for seniors to use.

1. Initial Setup
• Update iOS
• Connect to Wi-Fi
• Create or sign in to Apple ID
• Enable two-factor authentication
• Increase text size and turn on Bold Text

2. Vision Enhancements
• Enable Zoom
• Turn on Magnifier
• Adjust Light/Dark Mode
• Increase Auto-Lock time

3. Hearing & Sound
• LED Flash for Alerts
• Clear, loud ringtones
• Audio accommodations if needed

4. Touch Improvements
• Enable Touch Accommodations
• Add Flashlight, Magnifier, Hearing to Control Center
• Set up “Hey Siri”

5. Simple Home Screen
• One clean home screen
• Large icons using Display Zoom
• Essentials in the Dock (Phone, Messages, Camera, Photos)

6. Scam Protection
• Silence Unknown Callers
• Safari Fraud Warnings
• Teach the “Never tap Apple ID pop-ups” rule
• Enable Find My iPhone

7. Emergency Settings
• Medical ID
• Emergency Contacts
• Emergency SOS shortcut


How to Make an iPhone Senior-Proof in 5 Minutes

1. Make Text Bigger
Instantly improves usability.

2. Clean the Home Screen
Remove clutter → more confidence.

3. Add Magnifier & Flashlight
Everyday essentials for seniors.

4. Silence Unknown Callers
Reduces spam and scam calls.

5. Add Emergency Contacts
Important for real emergencies.

For full details, training, or one-on-one help, visit SeniorTechnologyTraining.com.

Monday, November 17, 2025

3 Tech Scams Senior Citizens Should Watch Out For This Week by Greg Whalen Technology Safety Expert for Seniors

3 Tech Scams Senior Citizens Should Watch Out For This Week

by Greg Whalen, Technology Safety Expert for Seniors

Technology has made life easier—but it has also opened the door for smarter, faster-moving scammers. Seniors are often targeted because scammers assume they’re polite, trusting, and less familiar with digital tricks. Here are the three scams doing the most damage right now, and how to stay protected.

1. The “Your Account Is Locked” Email Scam

This is one of the most common scams targeting seniors today.

How it works:

You receive an email claiming to be from Amazon, Apple, your bank, or even the USPS. It says your account is locked, your package is on hold, or there’s “suspicious activity.” There’s a big button that says “Fix Now”.

Once you click, the scammer steals your password—or installs malicious software.

Signs it’s a scam:
  • The email has small spelling or grammar errors
  • The sender address looks strange
  • It tries to scare you into acting fast
  • The link doesn’t go to the real website
How to stay safe:

Never click links inside unexpected emails. Instead, open your browser, go directly to the company’s real website, and check from there.


2. The Fake Tech Support Phone Call

This scam is exploding right now because scammers know seniors often trust a calm voice on the phone.

How it works:

You get a phone call from someone claiming to be “Microsoft,” “Apple,” or “your internet provider.” They say your computer is hacked and they need remote access to fix it.

Once you give them access, they install fake problems and charge hundreds—or steal files, passwords, or tax information.

Red flags:
  • Real companies never call you proactively
  • They ask you to install software like TeamViewer or AnyDesk
  • They pressure you to act immediately
How to stay safe:

Hang up. Call your real tech provider or someone you trust—never the number they give you.


3. The “Someone You Love Is in Trouble” Scam

Emotion is the power behind this one, and it’s highly effective.

How it works:

You receive a call, text, or email from someone pretending to be your grandson, granddaughter, or a police officer. They claim a family member is in an accident, in jail, or needs help urgently—and you must send money immediately.

Key warning signs:
  • They insist you keep the call secret
  • They ask for gift cards, wire transfers, or cash
  • The caller sounds distressed, whispered, or muffled
  • The story changes if you ask questions
How to stay safe:

Always hang up and call your family directly. Scammers rely on panic—slow down, verify, and never send money without confirming.


For seniors in Rumson, Little Silver, Fair Haven, or Red Bank, NJ who want help staying safe online, I provide personalized technology support and guidance. Learn how to protect yourself from scams, secure your devices, and confidently navigate digital tools.

📞 Contact me today to schedule a session and get help staying safe with technology.

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